Princess take Passengers feedback Onboard!

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regal princess

Princess Cruises have recently announced changes to the designs for their latest cruise ship, Regal Princess, which is due to launch in the spring of 2014.

The ship was originally designed to be a twin sister to Royal Princess which debuted in June 2013. Royal Princess features a larger, expanded atrium with more entertainment and dining options, the largest top deck pool ever with a water and light show and balconies on every single outside stateroom.

Royal Princess also has the best children’s programme, entertainment and dedicated children’s and teen’s areas on board of all of its fleet.

Regal Princess will still retain the majority of the popular features that Royal Princess enjoys however Princess Cruises confirmed that they will make certain changes in the design of the new ship after receiving complaints and suggestions from many passengers.

Many people are said to have complained that Royal Princess does not have a promenade deck where passengers can walk around the length of the ship.

Passengers enjoy doing this, especially during days at sea, in order to stretch their legs and get a bit of exercise in the open air. It’s perfect for those who don’t want to get too sweaty in the gym but still want to get a bit of exercise after devouring too many treats on board.

PROMENADE ACCESS WILL NOW BE POSSIBLE FROM DECK SEVEN

The deck plans have been changed so that Deck 7 will now have promenade access enabling passengers to traverse the length of the ship.

Passengers who had been aboard Royal Princess also complained that there was no aft pool on board Princess’s newest ship. On board Regal Princess there will be an aft pool added to an area that is used as additional deck space on Royal Princess.

A spokesperson for Princess Cruises said that ‘designing a prototype ship three years out is not an exact science and there are always opportunities to improve upon original concepts based on real operational experience’.

It’s surely a good sign that Princess are taking advice and complaints from loyal passengers seriously and actually doing something about it. The cruise line have taken the opportunity to learn from the passengers real life experiences and translate these into positive changes for Regal Princess.

The changes that have been made to the deck plans are sure to benefit the cruise company with the launch of their latest ship. Passengers should be pleased that their suggestions have been taken on board (literally!) and the cruise line will use this feedback to improve their fleet in future.

This is definitely a lesson for all cruise lines in listening to your customers and translating the information into positive changes that will keep passengers returning on future cruise holidays.

*Photo courtesy of Princess Cruises and represents sister ship, Royal Princess which may vary slightly for Regal Princess.

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2 comments on “Princess take Passengers feedback Onboard!

  1. Ross and Gemma Thomas on said:

    We will today end our fantastic cruise from Venice to Barcelona. We would like to give a special thanks to Joseph and Rafael from the Crooners bar.

    These gentlemen have made our cruise.They have been so helpful, professional and kind and are a credit to you. We know consider them to be friends and will be hopefully be seeing them again on future cruises. Please pass on our thanks to them.

    We would also like to thanks our Stateroom Steward Bervigef – nothing was too much trouble for him and he greeted us with a welcoming smile each and every time we saw him. We could not fault his service.

    Thank you again for a lovely cruise

    Ross and Gemma Thomas

  2. Hi Ross and Gemma

    Glad you had a good time with Princess and I will pass your message on!